Historical 
            inequalities condition new social developments. (1) In virtually every 
            society at the dawn of the 21st century, polarities of income, class, 
            color, and space are translating into a digital divide. (2) This divide 
            is between those who can access and use phones, computers, and the 
            Internet and those who cannot. There are economic, cultural, and also 
            spatial dimensions to this divide, because, for example, the lower 
            income inner city community is excluded structurally and physically, 
            living in unmarked but well defined neighborhoods with different or 
            fewer resources. 
            Digital divide measures usually focus on individual 
              or household access. However, the digital divide also involves social 
              applications of technology together with the content of networked 
              information. Government surveys provide the most authoritative data 
              to date on access. United States government statistics indicate 
              household rates of access as: telephones 94.2%, computers 51.0% 
              and Internet access 41.5%. At the highest income levels (annual 
              household income of $75,000 or more) computers are in 86% of the 
              households, with little difference between Blacks and whites at 
              this income level.  
            But on the whole the digital divide is also a color 
              divide, or as the U.S. Department of Commerce put it in 1999, "The 
              digital divide is fast becoming a ‘racial ravine.’" 
              (3) The current gap between Blacks and whites can be seen in 2000 
              household rates: 46.1% of all white households have Internet access, 
              as against 23.5% of Black households. (4)  
            In addition to home and work, people access computers 
              and the Internet in public settings such as government institutions 
              (e.g. libraries and schools), commercial enterprises (e.g. copy 
              shops and private business schools), and other venues making up 
              the public sphere. (5) We call this public computing: public access 
              to and use of information and communications technology. The community 
              technology center (CTC) is a generic name given to a computer lab 
              open to the public. Especially with recent government and private 
              funding, CTCs are multiplying. They have formed into associations, 
              often funding related, at the local, state, and national levels 
              (table 1). Toledo, Ohio, the location of this study, is typical, 
              with three associations at work, sometimes in coordination. (6) 
               
             
               
                Table 
                    1. Community Technology Center Associations: Toledo, Ohio, 
                    and US, with Excerpted Mission Statements  | 
               
               
                LOCAL 
                   
                   
                   
                   
                   
                   
                   | 
                Coalition 
                  to Access Technology and Networking in Toledo (CATNeT) · 
                  Founded 1996  
                  · 22 members | 
                ... 
                  to contribute to the empowerment of low income citizens and 
                  community-based organizations by providing or facilitating access 
                  to the technological tools that are more routinely available 
                  to our community's more affluent citizens and organizations. | 
               
               
                STATE 
                   
                   
                   
                   
                   
                   
                   | 
                Ohio Community 
                  Computing Centers Network (OCCCN)  
                  · Founded 1995  
                  · 39 members | 
                ... dedicated 
                  to expanding access to technology in Ohio's low-income communities. 
                  ... Supports the efforts of centers that provide free public 
                  access to computers and the Internet for members of their communities. | 
               
               
                NATIONAL 
                    
                    
                    
                    
                    
                   | 
                
 Community Technology Center 
                    Network (CTCNet) 
                    · Founded 1990  
                    · 450+ members  
                    
                    
                    
                    
                   | 
                ... provide 
                  opportunities whereby people of all ages who typically lack 
                  access to computers and related technologies can learn to use 
                  these technologies in an environment that encourages exploration 
                  and discovery and, through this experience, develop personal 
                  skills and self-confidence. ... offers resources ... [to] facilitate 
                  telecommunications, print, and in-person linkages enabling members 
                  to benefit from shared experience and expertise. ... a leading 
                  advocate of equitable access to computers and related technologies; 
                  it will invite, initiate, and actively encourage partnerships 
                  and collaborations with other individuals and organizations 
                  that offer resources in support of its mission; and it will 
                  strive, in every arena, to bring about universal technological 
                  enfranchisement. | 
               
             
            The actual development 
              of public computing labs far exceeds the membership of the various 
              associations. Preliminary results of a census of public computing 
              in Toledo indicate numbers exceeding 120 sites, and generally for 
              every competitive funding opportunity applicants far outnumber grant 
              recipients.(7)  
               
              Theoretical framework  
            Our general 
              research focus is on community technology centers in urban poor 
              communities, especially communities of color. Our specific research 
              question for this paper is this: How does social capital structure 
              power in a community technology center (CTC) and influence its programs 
              and effectiveness for local residents? (Social capital, as we shall 
              discuss below, describes the social relationships, expectations, 
              obligations, and norms that facilitate productive human activity.) 
               
            Historical 
              context  
            This research 
              question is anchored in theoretical concerns about how the organization 
              of society establishes the context for and conditions the sustainability 
              of the African American freedom struggle. We are interested in how 
              public computing can play a role in this freedom struggle. This 
              struggle has been the theme of the Black experience, involving the 
              dialectical interplay of social forces internal and external to 
              the Black community. This dialectic is sometimes hidden under the 
              ideological banner of nationalism versus integrationism, but the 
              objective dynamic is that all organizations and movements of the 
              Black freedom struggle use resources from both internal and external 
              sources, as well as face obstacles from both as well. The success 
              of an organization or movement depends on its resources being more 
              powerful than the obstacles it faces.  
            Thus the two 
              concepts of community and power are the main foci of the scientific 
              literature that sets the context for our research question. Citing 
              this literature, we formulate a theoretical framework for the case 
              study and provide the basis for interpretation of our results.  
            The African 
              American community is rooted in a history of struggle. (8) It came 
              into being as the result of the global expansion of capitalism by 
              means of four centuries of the slave trade. It has experienced three 
              fundamental historical stages: slavery, tenancy, and industry. Each 
              of these stages has ended and transitioned into the next based on 
              disruptive processes: the Atlantic slave trade, the emancipation 
              process from slavery, and the mass migration from the rural agricultural 
              south to the urban industrial north. Beginning in the 1970's, another 
              disruptive transition became apparent, as suggested by the new concepts 
              used to describe the crisis: unemployment became structural and 
              permanent unemployment, homelessness emerged, stagflation, etc. 
              The economic expansion and political expansion of democratic inclusion 
              that lasted from World War II through the 1960's was ended and a 
              reversal began.  
              
              Table 2. Structural Parameters for Black Middle Class Advancement, 
              1950-1990 
             
                
               
            
             
               
                In his study 
                  of the Black middle class, Landry suggests a conceptual map 
                  of decades (table 2). (9) The 1950s was a decade of expanding 
                  economics but an absence of reform politics. The 1960s ushered 
                  in reform politics on top of economic expansion, and the Black 
                  middle class grew and advanced. In the 1970s, reform politics 
                  continued but the economy stalled; the Black middle class held 
                  steady. The 1980s, with neither an expanding economy nor reform 
                  politics, was another decade of relative incremental growth 
                  of the Black middle class. This meant that the 1960s saw an 
                  unprecedented and short-lived growth of the Black middle class. 
                   
                Community 
                  Context  
                The 1970s 
                  and 1980s also produced unprecedented poverty in the inner cities 
                  of the United States. Wilson advances three concepts that sum 
                  up changes in the social organization of Black community life 
                  during this time: social buffer, social isolation and concentration 
                  effect. (10) These concepts capture the crisis facing Black 
                  people being marginalized through the birth process of the information 
                  society. Wilson states his argument:  
               
             
             
               
                “I 
                  believe that the exodus of middle- and working-class families 
                  from many ghetto neighborhoods removes an important "social 
                  buffer" that could deflect the full impact of the kind 
                  of prolonged and increasing joblessness that plagued inner-city 
                  neighborhoods in the 1970's and early 1980s. ... Thus, in a 
                  neighborhood with a paucity of regularly employed families and 
                  with the overwhelming majority of families having spells of 
                  long-term joblessness, people experience a social isolation 
                  that excludes them from the job network system that permeates 
                  other neighborhoods. ... The social transformation of the inner 
                  city has resulted in a disproportionate concentration of the 
                  most disadvantaged segments of the urban Black population, creating 
                  a social milieu significantly different from the environment 
                  that existed in these communities several decades ago.” 
                  (11) 
               
             
             
               
                As a result, 
                  the last quarter of the 20th century gave rise to a new Black 
                  middle class and a new-impoverished class.  
                The old 
                  Black middle class contained entrepreneurs, service professionals, 
                  and farmers. The new Black middle class has almost no farmers, 
                  and the service professionals have become overwhelmingly employed 
                  by the state. Over 70% of Black women with college degrees and 
                  50% of Black men with college degree work for government. (12) 
                  This process started during Reconstruction after the Civil War, 
                  when government employment was the main avenue open to Black 
                  upward social mobility. It continues today as affirmative action 
                  applies only to employment in the state and in those private 
                  firms with government contracts.  
                While charting 
                  the main feature of what he calls the "network society," 
                  Castells analyses unprecedented urban poverty on a global scale. 
                  He argues that the new impoverishment and social exclusion is 
                  a systemic feature of this period.  
                This widespread, 
                  multiform process of social exclusion leads to the constitution 
                  of what I call, taking the liberty of a cosmic metaphor, the 
                  black information holes of informational capitalism. ... Social 
                  exclusion is often expressed in spatial terms. The territorial 
                  confinement of systemically worthless populations, disconnected 
                  from networks of valuable functions and people, is indeed a 
                  major characteristic of the spatial logic of the network society. 
                  (13) 
                Elsewhere, 
                  applying this analysis to the United States, he describes the 
                  informational city as a dual city. By dual city, I understand 
                  an urban system socially and spatially polarized between high 
                  value-making groups and functions on the one hand and devalued 
                  social groups and downgraded spaces on the other hand. ... The 
                  power of new information technologies, however, enhances and 
                  deepens features present in the social structure and in power 
                  relationships. (14) 
                In this 
                  context we apply the concept of social capital to the inner 
                  city African American community. (15) Social capital, contrasted 
                  with physical capital (e.g. machines) and human capital (e.g. 
                  education), describes the social relationships, expectations, 
                  obligations, and norms that facilitate productive human activity. 
                  (16) Putnam measured U.S. social capital over the 20th century. 
                   
                Collecting 
                  longitudinal data on American participation in all sorts of 
                  organized groups, he found that since roughly 1960 there has 
                  been an across the board decline in social capital. His thematic 
                  metaphor is that people used to bowl in organized leagues, and 
                  now are "bowling alone."  
                Putnam makes 
                  a distinction between bonding social capital, relationships 
                  within a group, and bridging social capital, relationships that 
                  link a group with others. These two types of social capital 
                  together make up the social capital of any given social group. 
                   
                Bonding 
                  social capital is good for undergirding specific reciprocity 
                  and mobilizing solidarity. Dense networks in ethnic enclaves, 
                  for example, provide crucial social and psychological support 
                  for less fortunate members of the community. ... Bridging networks, 
                  by contrast, are better for linkage to external assets and for 
                  information diffusion. ... Moreover bridging social capital 
                  can generate broader identities and reciprocity, whereas bonding 
                  social capital bolsters our narrower selves. (17) The distinction 
                  between bridging and bonding social capital plays a particular 
                  role when a community lacks key resources, for instance, money. 
                   
                [A]mong 
                  the disadvantaged, "bridging" social capital may be 
                  the more lucrative form. All told, people in economically disadvantaged 
                  areas appear to suffer doubly. They lack the material resources 
                  to get ahead, and they lack the social resources that might 
                  enable them to amass these material resources. (18) 
                Discourse 
                   
                The concept 
                  of the public sphere has been debated since its historical exegesis 
                  from European intellectual history by Habermas. (19) The pubic 
                  sphere is a social ecology for relevant discourse that shapes 
                  policy, public opinion, and the dominant intellectual themes 
                  of an era.  
                Dawson critiques 
                  Habermas in such a way that we can connect Putnam to our focus 
                  on the dual city. (20) Habermas concludes that the public sphere 
                  of capitalist society is a bourgeois phenomenon, but Dawson 
                  utilizes a concept from feminist theory to argue that the Black 
                  community has always had a "subaltern counterpublic" 
                  as the social basis for resistance.  
                An independent 
                  Black press, the production and circulation of socially and 
                  politically sharp popular music and the Black church have provided 
                  institutional bases for the Black counterpublic since the Civil 
                  War. (21) 
                After articulating 
                  an analysis of the same economic transformation discussed by 
                  Landry, Wilson, and Castells, Dawson states:  
                  “[T]he ideological and political restructuring that accompanied 
                  this transformation was decisively accomplished in the 1980s 
                  by a number of extraordinary conservative regimes including 
                  those of Margaret Thatcher, Helmut Kohl and Ronald Reagan.” 
                  (22) 
                He then 
                  asks what continues to be a relevant research question in and 
                  after the same period discussed by Landry, Castells, and Wilson: 
                   
               
             
             
               
                “The 
                  question before us becomes, what is the basis in the 1990s for 
                  restructuring an oppositional subaltern public in the aftermath 
                  of a rightist backlash of historic proportions. “(23) 
               
             
             
               
                In sum, 
                  our approach to community examines the dual city (Castells) 
                  for social capital (Putnam) in the socially isolated Black inner 
                  city (Wilson) to produce a Black counterpublic sphere (Dawson) 
                  by means of a community technology center.  
                Social 
                  Movements  
                Morris analyses 
                  the institutions that the Black counterpublic relied on during 
                  the civil rights movement in a case study of the Montgomery, 
                  Alabama, bus boycott movement in the 1950's led by Martin Luther 
                  King. (24) He employs an "indigenous perspective" 
                  use of resource mobilization theory to define the Black movement: 
                   
                Resource 
                  mobilization theory emphasizes the resources necessary for the 
                  initiation and development of movements. They include formal 
                  and informal organizations, leaders, money, people, and communication 
                  networks. (25) 
                Landry describes 
                  how the Montgomery movement was led by a young middle class 
                  minister, Martin Luther King Jr., but was sustained by poor 
                  Blacks of the city, domestics, garbage collectors, and unskilled 
                  laborers as well as Blacks of other classes. (26) 
                Landry's 
                  data on this broad-based mobilization supports Morris in arguing 
                  the primacy of internal resources.  
                Morris anticipated 
                  Putnam's distinction between bonding and bridging social capital. 
                   
                  The basic resources enabling a dominated group to engage in 
                  sustained protest are well developed internal social institutions 
                  and organizations that provide the community with encompassing 
                  communication networks, organized groups, experienced leaders, 
                  and social resources, including money, labor, charisma, that 
                  can be mobilized to attain collective goals. ... The significance 
                  of outside resources, in this view, lies in the help they can 
                  give in sustaining movements. However, our evidence suggests 
                  that they are not a causal determinant. (27) 
                Cyberpower 
                   
                Jordan advances 
                  the notion of cyberpower and identifies three interrelated regions 
                  of cyberpower, "the individual, the social, and the imaginary." 
                  (28) Cyberpower—the effect of online activity on power—can 
                  be measured and mapped. We use three definitions of these types 
                  of cyberpower:  
               
             
            
              -  
                
 
                   
                    individual: 
                      gaining skills and connections for oneself  
                   
                 
               
              -  
                
 
                   
                    social: 
                      gaining skills and connections for a group  
                   
                 
               
              -  
                
 
                   
                    imaginary 
                      or as we renamed it, ideological: gaining skills and making 
                      connections in order to advance the imaginary: a vision, 
                      a movement, an ideological purpose.  
                   
                 
               
             
             
               
                Jim Walch 
                  argues for a research agenda in this area:  
               
             
             
               
                "A 
                  new, 'wired' political community is emerging, a net-polis. The 
                  contours and nature of this political community are only in 
                  formation, nebulous. The task of research is to study what is 
                  happening, why, and what possible patterns might emerge. A major 
                  concern—for politicians, scholars and citizens—is 
                  maintaining democratic values in cyberspace: equal access, responsibility, 
                  representativity, public control and accountability". (29) 
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